FAQ - Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, shipping, and policies.
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods through our checkout.
Q: Is it safe to order from your website?
A: Yes! All transactions are secured with SSL encryption. We use Shopify's secure checkout system to protect your information.
Q: Can I modify or cancel my order?
A: Please contact us immediately at contact.survyvalist@gmail.com if you need to modify or cancel your order. Once shipped, we cannot make changes, but you can return items according to our return policy.
SHIPPING
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. You'll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Currently, we ship to the United States and Canada only.
Q: How much does shipping cost?
A: Standard shipping is $5.99, Express shipping is $7.99. FREE shipping on all orders over $100!
Q: Do you provide tracking information?
A: Yes! You'll receive a tracking number via email as soon as your order ships.
PRODUCTS
Q: Are your survival kits suitable for beginners?
A: Absolutely! Our kits are designed for all experience levels, from beginners to experienced outdoor enthusiasts.
Q: What's included in the survival kits?
A: Each product page lists all included items. Our kits contain essential survival gear carefully selected for reliability and functionality.
Q: Are the first aid supplies sterile and safe?
A: Yes, all medical supplies in our first aid kits meet safety standards and are properly sealed.
Q: Can I buy individual items or only complete kits?
A: We offer both complete kits and individual survival gear items. Browse our full catalog to see all options.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Items must be unused and in original packaging. See our Return Policy page for full details.
Q: How do I return an item?
A: Contact us at contact.survyvalist@gmail.com with your order number. We'll provide a return label and instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. The refund will go back to your original payment method.
Q: Can I return opened first aid kits?
A: For hygiene and safety reasons, we cannot accept returns on opened first aid kits or medical supplies.
CUSTOMER SUPPORT
Q: How can I contact you?
A: Email us at contact.survyvalist@gmail.com. We respond within 24-48 hours during business days (Monday-Friday, 9 AM - 6 PM EST).
Q: Do you offer bulk or wholesale pricing?
A: Yes! Contact us at contact.survyvalist@gmail.com for bulk order inquiries.
Q: I have a question not listed here. What should I do?
A: Please reach out to us at contact.survyvalist@gmail.com and we'll be happy to help!
STILL HAVE QUESTIONS?
Contact us at contact.survyvalist@gmail.com and our team will get back to you within 24-48 hours!